We offer a 100% satisfaction guarantee for products that do not work as described, subject to the conditions below.
Because our products are digital and delivered electronically, we generally do not issue refunds once an order has been completed and the product has been delivered and used.
If you experience a problem with your purchase, please contact our support team. We will make reasonable efforts to investigate and resolve the issue within 72 hours of receiving your request.
If the problem cannot be resolved within this period, a refund may be issued, provided that the issue qualifies under this policy.
When a Refund or Replacement Is Possible
A refund or replacement may be provided in the following situations:
Duplicate orders
If the same product was accidentally purchased or delivered more than once.Invalid or non-working product
If the voucher, key, or service does not work as described at the time of delivery and the issue cannot be resolved within the 72-hour resolution period.Wrong product delivered
If you receive a different voucher, key, service, or duration from the one purchased.Product not delivered
If payment was successfully completed but we are unable to deliver the purchased product.Unresolved technical issue
If a legitimate product-related issue is reported and our support team is unable to resolve it within 72 hours.
Whenever possible, we will offer a replacement or another suitable solution before issuing a refund.
When a Refund Is Not Available
A refund will generally not be available in the following situations:
You change your mind after purchasing or receiving the product.
You purchased a product or subscription that you no longer need.
You selected the wrong product, service, or duration during checkout.
The voucher, key, code, or account has already been redeemed, activated, transferred, or shared.
You purchase multiple different products, use or test one of them, and subsequently request a refund for the remaining products because they are no longer wanted.
The third-party service is slow, temporarily unavailable, under maintenance, restricted, or experiencing technical problems outside our control.
You are unable to access or use the third-party service because your account has been suspended, restricted, or banned due to a violation of that provider's rules or acceptable-use policy.
The third-party service is discontinued, closed, or otherwise becomes unavailable due to circumstances outside our control.
Refund Processing
If a refund is approved, it will normally be issued through the original payment method.
Refund processing times depend on the payment provider and may take several business days to appear in your account.
Where permitted by the applicable payment provider and law, non-refundable payment processing fees may be deducted from the refunded amount.
Important
Our products provide access to third-party services. We are responsible for delivering the product purchased from us, but we cannot guarantee the continued availability, performance, or policies of an independent third-party service.
Customers are responsible for using the service in accordance with the applicable provider's terms and conditions.
How to Request a Refund
To request a refund or replacement, contact our customer support with your order number, the email address used during checkout, and a description of the issue.
Our support team will investigate the request and attempt to resolve the issue within 72 hours.
If the issue cannot be resolved within 72 hours and the request qualifies under this policy, a refund may be issued.
We recommend contacting us before opening a payment dispute or chargeback so that we have the opportunity to investigate and resolve the problem.
Each request will be reviewed based on the circumstances of the order and the conditions described in this policy.